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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Abbie VandenEinde

June 14, 2024

5  out of  5 rating by Abbie VandenEinde
"Sue Ball (and everyone at her office) is compassionate and so incredibly helpful!! I have never had a call where I have been frustrated or disappointed, but always so pleased with their care and customer service. I do my car and renters insurrance through them and will continue to work with them! I would recommend Sue Ball and her office to anyone if you want to smile after you call to deal with insurrance :)"
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Dan R

March 12, 2024

5  out of  5 rating by Dan R
"Sue and her team are top shelf quality agents. Sue gives back to the community as well in effective ways to help kids, students, and small business"
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Rosanne Cole

February 12, 2024

5  out of  5 rating by Rosanne Cole
"I have always been very pleased with my contact with Sue Ball and the Staff in her office. They are always helpful with any questions I bring to them and follow up on my concerns and questions."
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Alvaro Reyes

October 26, 2023

5  out of  5 rating by Alvaro Reyes
"Sue and her team are always very helpful and respond quickly to any questions I throw at them. And when I was rear-ended a few months ago Sue's team helped me every step of the way."
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Joyce Matsuda

October 26, 2023

5  out of  5 rating by Joyce Matsuda
"I have been with State Farm insurance for many years and have gone through many agents through those years ! I recently renewed my policy with the Sue Ball agency and I have to tell you they are a great group of ladies ! I wanted to personally shout out to my agent person Linda Bauer she has been so supportive in helping me get the best coverage, and is very good at her job ! So if you are looking to get Insurance needs please give Sue Ball State Farm insurance a call. They’re the best !!! Thank you Ladies !!!! Joyce Matsuda 👍👍"
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Charlene Bartell

October 19, 2023

5  out of  5 rating by Charlene Bartell
"Sur Ball Insurance Agency is fantastic! They beat my current rates, and their customer service is outstanding. I would highly recommend them to friends and family. All of the ladies helped me with all my questions and were so friendly and helpful."
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Dave Hitchings

June 12, 2023

5  out of  5 rating by Dave Hitchings
"I've worked with Sue for the past 3 years and she has been phenomenal! Very informative, quick to answer any questions, and actively works to get you all the discounts you can get. Highly recommend!"
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May 22, 2023

5  out of  5 rating by Butch
"Sue was recommended by a friend. After meeting with Sue and her team I now owe my friend lunch at least Sue is friendly, professional and highly experienced. I’m grateful to have her handling our insurance needs."
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Melanie Rugg

May 2, 2023

5  out of  5 rating by Melanie Rugg
"The ladies in Sue Ball’s office, including Sue, are always pleasant and professional. This is one office I never mind entering!!"
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Ka Tse

March 25, 2023

5  out of  5 rating by Ka Tse
"Sue and her team are great! They have ALWAYS come through for my wife and I. They are always prompt, personable, diligent, and most of all, have your best interest in mind. Would definitely recommend Sue and her team to anyone!"
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Meghan Roblee

March 15, 2023

5  out of  5 rating by Meghan Roblee
"Sue Ball and her office associates are amazing! Great response time, even when they are busy, and they always take the time to listen to and answer your questions. I am not savvy with auto insurance details and they have never made me feel less than because of that. Been with them for years and will continue to."
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Tonya Danna

March 3, 2023

5  out of  5 rating by Tonya Danna
"We have had Statefarm Insurance for many years and Ronda always goes the extra mile when handling our questions and concerns. We are very grateful that she is so knowledgeable."
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John J Clifton

February 26, 2023

5  out of  5 rating by John J Clifton
"Sue Ball is a very personable, warm and welcoming. We've been clients of hers for a number of years and any time we have a question or need anything she is quick to respond and get us squared away. When we needed to go in to the office, her staff was very friendly and welcoming as well. From day one, we have always been treated with honesty, dignity and respect. You don't always get that sort of treatment from companies nowadays and that goes a long way in my book! It's always a pleasure to work with Sue."
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Zack Long

February 21, 2023

5  out of  5 rating by Zack Long
"Sue ball State Farm insurance is the best, they are always quick to respond they were very reasonably priced for contractor insurance and also car insurance. Lily verts and Sue ball have both helped me several times. Thank you again"
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Jen Durbano

January 24, 2023

5  out of  5 rating by Jen Durbano
"I have been with Sue for years! Love everyone at the office, so friendly and helpful! Highly recommend!"
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Heather Leon

December 29, 2022

5  out of  5 rating by Heather Leon
"Sue helped my family get multiple insurance policies. She is kind, caring, and very knowledgeable!"
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Dan Walls

November 14, 2022

4  out of  5 rating by Dan Walls
"Great service"
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Will Davidson

November 1, 2022

5  out of  5 rating by Will Davidson
"Amazing and personal customer service, the ability to talk to the same person every time you call (who will remember what your specific situation is), the gift of avoiding navigating through an automated system whenever you have a simple question. My agent Lily is patient, informative, and has our best interest in mind. Could not recommend more."
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Travis Dykes

June 29, 2022

5  out of  5 rating by Travis Dykes
"I have been a customer for 10 plus years and I am constantly blown away by the level of customer service that I continue to receive from Sue and her amazing staff! Shawn, Linda and Lily have all been able to quickly make changes as well as offering me coverages that actually benefit me! I can't say enough wonderful things about this agency, if you are looking for an agent that cares about you and treats you like family then look no further!"
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Mike Berg

May 27, 2022

5  out of  5 rating by Mike Berg
"Always excellent help! Ronda goes out of her way to help with claims issues with the home office. Even though we now live a bit far away I hope to stay with Sue Ball's office as long as I can!"
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Kacie Merrick

April 19, 2022

5  out of  5 rating by Kacie Merrick
"This office is awesome! I went in in 2019, Sue and her team were speedy, kind, and super helpful with my auto insurance. Truth be told, my favorite part about them is that I only heard from them twice a year when my insurance payment was due - otherwise, they don't spam you or overcommunicate. Sue is a delight and joy to talk with when you do!"
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Merritt Burnham

January 26, 2022

5  out of  5 rating by Merritt Burnham
"Sue Ball and her wonderful team really go out of their way to help you. When my condo flooded it was during a time of major flooding in the South and estimators and claim representatives were very limited. They took it in their hands to get me connected and help me through the process."
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Denise Lamberth

November 10, 2021

5  out of  5 rating by Denise Lamberth
"When I first contacted the company it was via online. I did have a little trouble with the quote website, but come to find out Sue's and her Team made several attempts to get in touch with me. I got the pleasure to work with Lily who is AMAZING and very professional. She is efficient, detailed and ready to answer any questions you have. What I appreciated most is that if she didn't know the answer, she wasn't afraid to tell you that and made the effort to find the information requested. I'm so happy I chose State Farm because I have a new driver in my family. Sue Ball's team has made it a easy transition and saved me TONS of money!! THANK YOU!!"
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July 20, 2021

5  out of  5 rating by Lane
"Sue was my insurance agent for years and was the best! She was allways there when i needed her! If going with State Farm dont go anywhere else than Sue Ball!!"
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Karey Sutton

June 25, 2021

3  out of  5 rating by Karey Sutton
"My husband and I have been customers of Sue's for 17+ years. When I needed help upon my father's passing figuring out homeowners insurance for his property, I called her. I understood what Sue could do was limited because my dad's house was out of state, but I expected at least some leads or suggestions or effort to help point me in a direction. I did not feel I received any service or support."